At Orvana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or otherwise interact with our services.

Our store is powered by Shopify, which provides the eCommerce platform that allows us to offer our products and services. By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Your name
• Billing and shipping addresses
• Email address
• Phone number
• Payment information (processed securely through our payment providers)
• Order and transaction history
• Account login details (if you create an account)
• Customer service communications
• Device information, including browser type, IP address, and operating system
• Website usage information, including pages visited and interactions with our store

This information helps us provide a better shopping experience and improve our services.

How We Collect Your Information

We may collect your information:

• Directly from you when you place an order, create an account, contact us, or subscribe to updates.
• Automatically through cookies and similar technologies when you browse our website.
• Through Shopify and trusted third-party service providers who help operate our store.
• From trusted marketing or business partners where permitted by law.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Process secure payments
• Deliver your purchases
• Provide customer support
• Respond to enquiries
• Manage your account
• Improve our products, website, and customer experience
• Prevent fraud and maintain website security
• Send order confirmations, shipping updates, and other important service communications
• Send promotional emails and marketing offers (only where permitted by law, and you may unsubscribe at any time)

Sharing Your Information

We only share your information when necessary to operate our business. This may include:

• Shopify, to provide and manage our online store
• Payment providers for secure payment processing
• Shipping and fulfillment partners to deliver your orders
• Marketing and analytics providers to improve our services and advertising
• Government authorities or legal bodies where required by law

We do not sell your personal information.

Shopify

Our website is hosted by Shopify. Information you provide through our store may be processed by Shopify in accordance with their Privacy Policy.

To learn more, please visit Shopify's Privacy Policy:
https://privacy.shopify.com

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Deliver relevant advertising

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Enforce our policies

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Request a copy of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Your personal information may be processed or stored outside your country of residence by Shopify or our trusted service providers. Where required, we ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

Orvana

Email: orvanalights@gmail.com