Refund policy
Refund Policy
At Orvana, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in the same condition you received it.
- Include all original packaging, accessories, and documentation.
- Be accompanied by proof of purchase or your order confirmation.
Items returned without prior approval may not be accepted.
How to Start a Return
To begin the return process, please contact our customer support team at orvanalights@gmail.com
Include your order number and a brief description of the reason for your return. Once your request has been reviewed and approved, we'll provide you with the next steps.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or an incorrect product was sent.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
Need Assistance?
Our customer support team is always happy to help.
If you have any questions regarding returns, refunds, or your order, please contact us at orvanalights@gmail.com and we'll get back to you as soon as possible.