Terms of service
Welcome to Orvana. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase or using our services.
If you do not agree with these Terms, please do not use our website.
1. Use of Our Website
By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or interfere with the operation of our services.
2. Products & Availability
We work hard to ensure that all product descriptions, images, and specifications are accurate. However, slight variations in colour, brightness, or appearance may occur due to different screen settings and lighting conditions.
Product availability is subject to change without notice.
3. Pricing
All prices displayed are shown in your selected currency where available.
Prices, promotions, and discounts may be updated at any time without prior notice. If an obvious pricing error occurs, we reserve the right to cancel or refuse the affected order and issue a full refund where applicable.
4. Orders
After placing an order, you will receive an order confirmation by email.
We reserve the right to cancel or decline any order due to suspected fraud, payment issues, incorrect pricing, stock availability, or any circumstance beyond our reasonable control.
5. Shipping
Orders are processed as quickly as possible and shipped using our trusted fulfilment partners.
Estimated delivery times are provided as a guide only and may vary depending on destination, customs processing, and courier delays.
Orvana is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our control.
6. Returns & Refunds
Customer satisfaction is important to us.
If you experience an issue with your order, please contact us and we will work with you to find a fair solution.
For complete information regarding eligibility, timeframes, and procedures, please refer to our Refund Policy.
7. Intellectual Property
All content on this website, including logos, product images, graphics, text, videos, branding, and design elements, is the property of Orvana or its licensors.
No material may be copied, reproduced, distributed, or used without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Orvana shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for that product.
9. Privacy
Your privacy is important to us.
Any personal information collected through our website is handled in accordance with our Privacy Policy.
10. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates become effective immediately upon publication on this page.
11. Contact
If you have any questions regarding these Terms of Service, please contact us.
Orvana
Email: orvanalights@gmail.com