Shipping policy

Thank you for shopping with Orvana. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, product launches, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times are:

  • Australia: 7–15 business days
  • New Zealand: 7–18 business days
  • United States & Canada: 7–18 business days
  • United Kingdom: 7–18 business days
  • Europe: 8–20 business days
  • Other International Destinations: 10–25 business days

Please note that these delivery estimates are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available). Tracking updates may take a few days to appear after your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Delays

While we work hard to ensure timely delivery, unexpected delays caused by customs processing, postal services, weather conditions, or other circumstances beyond our control may occasionally occur. We appreciate your patience and understanding if this happens.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Orvana is not responsible for delays or lost shipments resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at orvanalights@gmail.com. We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Orvana
Email: orvanalights@gmail.com